4 business takeaways from the 2019 World Series champion Washington Nationals

When the Washington Nationals saw Bryce Harper escape to Philadelphia, it wouldn’t have been unreasonable to expect the Nats to slip. Most baseball people said that the club was still … Continue reading 4 business takeaways from the 2019 World Series champion Washington Nationals

Why voice-activated customer service sucks, a.k.a. Suddenlink is the worst

It might be hard to write this without coming off as self-righteous because just as there is bad customer service, there are bad customers. But, man, does customer service suck … Continue reading Why voice-activated customer service sucks, a.k.a. Suddenlink is the worst

The 3 basics of 21st Century digital public relations

The biggest purpose of this blog post is to help small businesses that have zero idea on how to navigate a communications or public relations strategy. Sure, you could hire … Continue reading The 3 basics of 21st Century digital public relations

Amazon Go vs. Walmart grocery pickup + my first-ever podcast

Among the big developments this weekend, I created a podcast. Note that I didn’t say I created an awesome podcast; rather, I created an audio file of me talking that … Continue reading Amazon Go vs. Walmart grocery pickup + my first-ever podcast