‘Can I Email eBay Customer Service?’ You can. But there’s a faster way to get help

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I’m an eBay seller and have been for a couple years through the store my wife and I operate called Happy HodgePodge. Periodically, I need to reach out to eBay’s customer service team, a process most normal people don’t enjoy. However, eBay has a pretty awesome, quick process for communicating with an actual human.

Today I had to reach out to eBay because I had messed up a shipment to an international customer, and I needed to make it right. I wasn’t sure how. An eBay representative was able to help me in less than 10 minutes.

First, you should know that calling 1-866-540-3229 isn’t going to get you anywhere except directed back to the eBay website. Calling the number was useful for URL specifics though. If you’re a seller, you should visit ebay.com/sellerhelp. Buyers should visit ebay.com/help.

At this point, I should explain that what we’re going to do isn’t to email them. You’re going to chat with an agent. It’s a lot faster to resolution, and you get email documentation of the conversation. So it’s the best of both worlds.

Let’s say you’re a seller like me, and you need to contact eBay’s customer service team. You want to talk to an actual human.

You’ll visit ebay.com/sellerhelp and click whatever topic aligns with your issue. If that solves your problem, great. If not, scroll to the bottom where it says, ‘Chat with our automated assistant.’ At that point, a chat comes up and you’ll type in the nature of your problem, and the ‘automated assistant’ will attempt to help you.

If that doesn’t work, you’re going to get the chance to say ‘stop this,’ and then ‘contact an agent.’ That’s what you want to do. It took about a minute for my agent to hop onto chat, on a weekend day during the afternoon. I have to think this is pretty fast service. The agent was able to answer my question, and we were done with our conversation in less than 5 minutes.

Same goes for buyers via ebay.com/help. Go to your topic, start a chat and then say ‘stop this’ and ‘contact an agent.’

After the chat is done, they send you a written record of the discussion to your personal email, which if you think about it, is as if you emailed them in the first place. That’s why I say there’s a better way to get help from eBay customer service than emailing them.

There’s also this way to get some help from eBay:

  1. Click “Help & Contact” at the top of most eBay pages.
  2. Click the “Contact eBay” tab. You may need to sign in.
  3. Select the topic that best describes your issue, and we’ll show you how to contact us.

Hope that helped you get some help from eBay faster!

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